Job Description

Direct message the job poster from Levain Bakery.

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

Every day, we strive to embody our company’s five core values:

• Welcome All - We are all in it together
• Work Hard and Be Kind - We pull our weight, we do our best, and take care of each other
• Lead with Heart - We operate with empathy and integrity
• Rise Up - We take initiative to make things better
• Savor It - We are present and find the fun!

General Managers collaborate with District Managers to oversee all operations and the overall financial wellbeing of the bakery. General Managers provide on-the-ground support and ensure retail, baking production, and operations needs are met. The ideal General Manager candidate has strong problem-solving instincts, decision making and leadership skills, and the ability to manage a clear growth path for the bakery.

What you’ll do:

• Act with care, agility, and integrity that promotes our values and culture.
• Oversee day-to-day operations of bakery and production, including maintaining DOH standards, creating the weekly schedule, administering accurate and on-time payroll, and performing regular preventative maintenance of equipment.
• Manage COGS by monitoring and adjusting PARS, overseeing on-time ordering practices, and ensuring accurate weekly and end of period inventories.
• Able to perform every role within the bakery and production to assess and achieve optimal performance.
• Own 4-wall P&L; partnering with operations to identify liabilities and opportunities to achieve financial goals.
• Coach, develop, and train team members, addressing areas for growth and fostering high-potential talent at every level.
• Cultivate an inclusive culture and positive work environment for all team members.
• Model superior customer service, providing a warm and welcoming environment for every customer that walks into one of our bakeries.
• Create a succession plan to prepare bakery and production for growth and labor changes.
• Strategize and recommend changes to hit sales goals, increase foot traffic, manage costs, and improve relationships with vendors and community members.

What we’re looking for:

• Passion for what you do – you love both the people and business sides of the food industry and are great at thinking through both challenges and opportunities in either area.
• Adaptability and flexibility – you recognize that in the food industry, anything can – and will – happen and you’re able to calmly troubleshoot issues.
• Eye for detail – you understand how to break down larger goals into day-to-day action and are inherently meticulous and strategic.
• Collaborative spirit and commitment to Levain’s core values – you’re a team player and willing to lend a hand or elevate those around you and you’re the first to jump in if extra help is needed in either the front of back-of-house. You add your own individuality to an already positive and uplifting work environment. A good sense of humor doesn’t hurt either!

Requirements:

• Bachelor’s Degree in Business, Hospitality, or relevant field of study required.
• Minimum of 4-5 years of food service, QSR, or retail experience required.
• Open availability: ability to work mornings, nights, weekends, and holidays.
• Ability to lift/push 25-50 pounds.
• Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs.
• Read and communicate in English, both verbally and in writing.
• Utilize basic computer skills (Email, Microsoft Office).
• Must have DOH Certification.

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Food and Beverage Services

Our vision is to give rise to lifelong memories, and our mission is to bring together people who treat their work and the craft of baking and all who come to visit with great care.

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