Job Description

What this job involves: The Hard Services Supervisor on 1st shift will support one of JLL's premier bio-pharmaceutical clients in Princeton, NJ. This is a perfect opportunity for a Crew team lead, Chief Engineer, or Facility Operations professional. They will manage a small team of maintenance technicians and support the Hard Services Manager in ensuring that the client' buildings are well maintained and maintenance issues are addressed. Additionally, this position will provide facilities and project management support including building inspections, work order creation, vendor engagement and setup, field walks, quality assurance and associated reporting and follow up as necessary. Candidates must have the proven ability to work without direct day-to-day supervision and support team efforts to ensure the client receives a first-class customer experience.

What your day-to-day will look like;

• Assist the Hard Services Manager in meeting or exceeding Site Key Performance Indicators (KPls).
• Monitor service level guidelines (SLG's) weekly to identify potential off-track areas and plan corrective actions accordingly.
• Oversee the day-to-day facility operations including but not limited to maintenance, repair, project management.
• Oversee the day-to-day schedule of Maintenance Technicians.
• Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience.
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
• Routinely inspects building to ensure suppliers are meeting contractual agreements.
• Assists in the completion of the building audits.
• Reviews, prioritizes and determines activities required for completion of a work order (WO) and works with suppliers to ensure complex work orders are planned and executed on time.
• Recommend continuous quality improvement practices and look for business efficiencies.
• Provide quality analysis of customer feedback on an ongoing basis.
• Develop effective response plans and implement per the plan.

Work Hours/Shift

• 7 AM – 3:30 PM - Monday – Friday + On Call Availability
• Rotational month will be every third month Tuesday-Saturday.

Desired or preferred experience and technical skills:  

• College degree and/or professional certifications in HVAC, Electrical, or Facilities Operations
• Looking for someone with HVAC, Mechanical, Electrical and Carpentry background
• Honeywell Building Automation experience
• Maximo CMMS experience

Required Skills and Experience:  

• High school diploma
• 5-10 years of Facility Management & Operations experience
• 2+ years of experience managing maintenance professionals
• Building Automation Systems experience
• CMMS experience

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