Job Description

What this job involves: At JLL, we partner with the world's most prestigious organizations and we are looking for an exceptional leader to join us as an IFM Lead. This on-site role demands a dynamic and charismatic leader with meticulous attention to detail who will drive operational rigor across diverse Facilities Operations, Project Management, and Occupancy Planning functions. You thrive on uncompromising standards—leading your teams to create environments that are not merely functional but exemplary in service, safety, cleanliness, compliance, and comfort. Your ownership mentality transforms challenges into opportunities, and your customer service isn't just responsive—it's anticipatory. You will elevate the performance standards for your team, peers, and vendor partners. You don't simply implement best practices—you redefine them, continuously pushing boundaries and raising the bar. Join us to make a visible impact every day. In this role, you'll lead the critical environments where your client's success story unfolds, establishing yourself as an indispensable cornerstone of their operations.

Job Responsibilities

Relationship Management:

• Own and drive the highest level of client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys.

• Ensure effective integration of JLL services across all sites to ensure seamless delivery to the client and drive a one-team mentality in a vendor matrixed environment.

• Drive superior performance through excellent people management.

• Interface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practices.

• Act as IFM SME presenting new ideas for better customer experience; take innovative and creative approach to position

• For direct reports, responsible for overall team management, staff development and planning. Execute staff succession and growth plans.

• Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography.

Project Management:

• Deliver on contractual savings targets, measured by achieving annual budget targets, and monthly/quarterly budget adherence targets as prescribed.

• Ensure understand of small project management and interaction with project team

• Ensure understanding of contract requirements across the organization.

• Engage with individual sites to drive savings initiatives and keep savings tracker updated with all proper documentation.

Compliance:

• Achieve contractual requirements and account annual goals including but not limited to work order management metrics and all contractual CPI/KPI goals.

• Understand and use CMMS tools to drive decisions that are best for the client. Make recommendations for process and tool improvement based on knowledge/skill set.

• Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure a smooth recovery process.

• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner.

Knowledge, Skills & Abilities

• Expert knowledge of facility management principles, practices, and systems, including maintenance, security, janitorial services, and landscaping.

• Excellent people management skills, with the ability to inspire and motivate an integrated team.

• Exceptional organizational and multitasking abilities, with the capacity to prioritize and manage multiple demands with speed and responsiveness.

• Strong communication skills for effective integration and collaboration with stakeholders at all levels of the organization.

• Ability to leverage data to uncover meaningful insights and drive operational improvements.

• Sound financial acumen and budget management skills reflecting cost consciousness.

• Knowledge of relevant regulations, compliance standards, and health and safety requirements.

• Professional certifications in facility management or related fields (e.g., CFM, FMP) are desirable.

• Bachelor's degree in Facilities Management, Business Administration, or a related field. Advanced degree preferred.

• Minimum of 10 years of progressive experience in site services management, facility management, or a related role.

If you’ve made it this far and think that you can meet and exceed the standard we are looking for, apply today to contribute to our organization's success!

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