Job Description

Join the STAR Contact Center

Interested in gaining valuable experience while serving your community?

Join the STAR Contact Center as a Temporary/Seasonal Customer Service Representative and learn how various Maricopa County departments operate.

In this role, you'll be the first point of contact for residents, providing excellent customer service by answering inquiries, guiding callers, and directing them to the appropriate departments. You'll also assist with basic data entry and support calls specifically for the Treasurer's Office.

This is a fantastic entry-level opportunity to learn more about local government operations while making a meaningful impact on your community!

***Please note that this is a temporary position that will be contracted from August 25th to October 31st***

On-The-Spot Hiring Event:

Maricopa County's STAR Contact Center is hosting an in-person hiring event! Join us on July 29th, 30th, & 31st, from 9AM 1PM, at the Maricopa County Santa Fe Depot Building, 501 W Jackson St, Phoenix, AZ 85003. Free parking is available at the corner of 5th Avenue and Jefferson Street in our visitor parking lot. We encourage you to apply first online, but walk-ins are welcome! Bring your resume, walk in, and walk out with a job!

About Us

The mission of the STAR Contact Center is to provide knowledgeable, courteous, and efficient information to all incoming telephone questions to the Recorder, Elections, Assessor, and Treasurer offices and to assist callers who call the County Switchboard. With access to these multiple offices and their data, the Contact Center Representatives can answer nearly every question in a single call. Bilingual agents are also available.

About the Maricopa County Treasurer's Office

The Treasurer's Office, prides themselves on being recognized nationally as the most efficient, innovative, and transparent tax collection agency. They are leading the industry with integrating state-of-the-art systems, and seeking the best and brightest to join the team!

Proud to Offer

• Convenient downtown location accessible by public transportation with many trendy eateries and entertainment venues nearby

• Set hours of 8:00-5:00 with 1-hour lunches

• Potential career growth with full benefit package if position becomes permanent

We Require

• 6-months of customer service experience and/or clerical experience

• High School diploma or GED

• Post-secondary education may substitute for the required experience on a year-for-year basis

We Also Value

• Bilingual in Spanish and English

Job Contributions

• Receive calls that require skilled communication and accurate information based on policies, guidelines, and directives of each agency represented

• Act as a communication facilitator between the public, call center management, and the agencies

• Communicate and process information to the Lead or Supervisor when necessary

• Answer incoming phone calls; may have to take and relay messages

• Provide factual information to the public, other agencies and/or other County employees

• Maintain logs and other forms of information data entry

• Complete and review routine forms and memos ensuring accuracy and completeness

Working Conditions

• This position is in an office setting and will require sitting for a long period of time

Selection Procedure

• Only the most qualified candidates will be considered

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!

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