Job Description

Job Description

Job Description

Interested in a great opportunity within a fast-paced, nimble ITS Department using cutting-edge technology? If you are highly motivated and want to jump start your career as a Tier 1/2 IT Support Specialist and beyond, then Hazen should be an option.

Location

Raleigh, NC - We do not provide relocation costs if you are a candidate outside of the area.

The Firm

We are an employee-owned firm with over 2100 people. Our primary focus is on planning, designing, and overseeing construction of environmental infrastructure – water, wastewater, and stormwater management. We endeavor to recruit the best people, provide them with challenging, interesting, and creative assignments, and furnish them with the tools they need to succeed.

The Position

Candidates should have experience in all aspects of IT Helpdesk support and possess strong interpersonal, organizational, written, and oral communication skills. Candidates should also be a self-motivated team player with analytical and problem-solving abilities and be able to effectively prioritize and execute tasks and maintain a clean and efficient workspace. Candidates should be willing to learn and develop new skills that support the responsibilities outlined below.

Responsibilities

• Provide support and troubleshooting of complicated issues on the Helpdesk.
• Provide high level customer services consistent with IT best practices.
• Assist with end user system deployments and upgrades.
• Assist in the preparation and implementation of policies, procedures, and standards.
• Develop documentation for new and existing workflows
• Assist with testing new software, service packs, and patches
• Occasional travel may be required as needed

Requirements

• BS/BA degree in the field of computers is required
• Minimum of 3-5 years working in IT support is required
• In-depth knowledge of Microsoft Windows based client operating systems.
• Expert knowledge in Microsoft Office 365
• Experience with windows networking and/or a CompTIA Networking+ certification is preferred by not required.
• Working knowledge of the Open System Interconnection (OSI) model
• Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
• Knowledge of Virtual Server Infrastructure Systems (Hyper-V and Citrix)
• SharePoint administration experience is preferred but not required

Why Should You Apply?

• Competitive Pay and Fantastic Benefit Programs
• High Priority on Work Life Balance
• Small Highly Motivated IT Team
• Constant Opportunity to implement and manage new technology.
• Use of current industry leading edge applications and systems

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