Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...Description The Cato Institute seeks a Senior Web Developer to join our Digital team and help advance our mission of individual... ...you'll create elegant, responsive interfaces and employ modern development practices--including strategic use of AI tools--to deliver high...
...process. Failure to follow any of instructions will result in your application being disregarded.**_Summary of the Role:_** The Remote Video Editor turns Pet Awesomes brand voice and paid/organic strategies into highperforming shortform video. You will support our Paid...
...Chief Program Officer About the Company Workforce development organization focused on operating food training programs Industry... ...verbal, are essential, as is a commitment to the values of diversity, equity, inclusion, and belonging. Experience in the food industry...
Looking for experienced deckhands for offshore oil field work. Best if you have experience living and working on oilfield vessels. Applicants must be able to pass physical and drug testing and hold a valid TWIC card. Plus to have valid drivers license, water suvival, safe...
Tank Operator Job Overview: Join our team as a Tank Operator, where you'll become an expert at operating and maintaining a M1 Abrams Tank. You will work as member of a collaborative unit to maneuver complex terrain while neutralizing potential threats. Your role includes...